Delivery Information
Order and Delivery
- Members can choose from an
assortment of fresh produce and other products / services from Mission
RIEV E-Mart portal at https://emart.missionriev.in/
- The Member can simply choose
the product, select the quantity and see the price (based on latest market
prices, hence subject to change on a daily basis).
- Vegetables orders placed till 1
pm will be delivered on the same day, orders placed after that will be
delivered the next day. The services are presently applicable within Shimla
City only.
- Vegetables order to be eligible
for home delivery, the minimum order should be of value of Rs 300/- or
above.
Cancellation
The Member can cancel the order for a product within
60 minutes after placing the order.
In the event, if a member provides incorrect information, i.e. wrong
name, address or contact information, leading to the cancellation of delivery, It
shall be at the entire risk and responsibility of the member.
Events beyond control
During the events that are beyond the control of the Mission, the
Mission shall not be held responsible for the delay or failure in delivering
the order, and the the members shall be updated accordingly or they shall be
reimbursed the amount paid within 7 working days, in case of a pre-paid order.
RETURNS
Return will be accepted only if
a) it is determined that the product was damaged
before being delivered to the customer
b) the product was wrong/ different from what the
customer had ordered
c)
the product delivered to
the customer is unfit for consumption
d)
the product is damaged
or the packing is damaged/ tampered with
Please note, the product, which is returned, should be with
original packing and the labels.
Note- Return request should be made within the same day i.e. the day of
delivery.
Pricing and Availability
The prices and availability of the products on the portal will be
updated daily, based on their latest prices and availability
If the prices change (increase or decrease) on the date of
delivery, the members shall not be charged an additional amount nor they will
be eligible for refund on the reduced amount of the product they had ordered.
Taxes
Taxes, if any, shall be applicable as per prevailing laws.